Frequently asked questions

Voxen is an AI voice agent that answers your business calls, books appointments, and follows up with leads. It is built for small businesses such as clinics, salons, real estate agents, restaurants, auto repair shops, and home-service businesses.

An IVR follows a fixed menu that callers navigate with the keypad or short spoken options. A voice agent uses speech recognition and language processing to hold a more flexible conversation, so a caller can describe what they need and answer follow-up questions. A short IVR can still be faster when there are only a few predictable choices, so the right option depends on the calls your business actually receives.

A missed call rarely feels expensive, but most callers do not leave a voicemail. They call the next business on their list. Multiply the calls you miss by how many would have become bookings or jobs and by what each is worth, and the cost is usually larger than it feels.

Voxen speaks English, Hindi, Tamil, Marathi, Telugu, Bengali, Kannada, Gujarati, Punjabi, and more.

Yes. Voxen can follow a caller who switches languages in the middle of a call, such as between Hindi and English (Hinglish).

Yes. Voxen reads your calendar, offers real available slots, and sends a confirmation. It works with Google Calendar and Calendly.

Yes. Voxen answers calls 24/7, including weekends and holidays, so callers always get a response.

Yes. Voxen can send a quick text after the call with details such as directions, intake forms, or payment links.

Yes. Voxen can forward urgent or VIP calls to you and handle the rest, so you only take the calls that need you.

You tell us about your business, your hours, your services, and the calls that matter most. We train your agent on that information, then you forward your business number to Voxen. It picks up, handles routine requests, and hands off to you only when needed.

Your business hours, services, policies, and common questions, plus the calls you want handled and the situations that should go to a person. You do not need engineers or scripts.

Setup starts with a 15-minute call, and most businesses are live in under a week.

Yes. Before rollout, your team makes realistic test calls, reviews each one against what you expect, reports anything to fix, and retests after changes.

Pricing is based on your call volume, so quotes are customised for each business. There is no setup fee and no lock-in contract. Most quotes come back the same day.

Voxen integrates with Google Calendar, Calendly, Practo, Razorpay, WhatsApp Business, Exotel, and Zoho CRM.

Depending on how a business configures Voxen and the agreement it has with us, the service may process call audio and transcripts. Businesses are responsible for telling callers when a call may be recorded or transcribed and for obtaining any consent that the law requires.

Voxen uses administrative, technical, and organisational measures designed to protect information against unauthorised access, alteration, disclosure, or destruction. No system can be guaranteed to be completely secure, so customers are also asked to protect their credentials and review who has access.

Email hello@voxen.tech, or use the "Talk to us" button and leave your details. We call back, usually the same day.